Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you and Crocent International (“we,” “us”) governing your use of the Traffic Lens web dashboard at www.trafficlens.app, the Traffic Lens mobile app, and the website tracker snippet we provide (collectively, the “Service”). By creating an account, signing in, or installing our tracker on a website you operate, you accept these Terms.

• You must be at least 16 years old.
• You must provide a valid email address and a password of reasonable strength. You are responsible for keeping your credentials confidential and for all activity under your account.
• Each company on Traffic Lens has at least one Company Admin. The Company Admin is responsible for managing team members, roles, and the sites the company tracks.
• We may suspend or terminate accounts that materially breach these Terms, abuse the Service, or pose a legal or security risk.

You agree not to:

• Install the tracker on a website without the right to do so, or in a way that violates the website visitor’s privacy expectations or applicable law (including any consent requirements under GDPR / UK GDPR / ePrivacy).
• Use the Service to track persons who are children under 16, users on websites in regulated categories (medical records, financial accounts, government identity portals) without appropriate legal basis, or any data prohibited from automated collection.
• Reverse engineer, decompile, or attempt to extract source code from the Service except where applicable law expressly permits it.
• Use the Service to send spam, perform denial-of-service or load-test traffic that is not authorised, scrape data belonging to other customers, or attempt to access another customer’s data.
• Resell, sublicense, or white-label the Service without a written reseller agreement with us.

You retain all rights to data your tracker collects from your websites’ visitors and to data you input into the dashboard or mobile app. We act as a processor of that data on your behalf; you are the controller. You are responsible for providing visitors with the privacy notices, and where applicable obtaining the consents, your jurisdiction requires before the tracker fires.

Our handling of personal data is described in our Privacy Policy. To the extent GDPR or similar laws apply, the Privacy Policy and these Terms together form the data-processing agreement between us.

• Some features of the Service may be free; others may be available under a paid subscription. Pricing in effect at the time you subscribe will be displayed before checkout.
• Subscriptions renew automatically until cancelled. You can cancel at any time from the dashboard; cancellation takes effect at the end of the current billing period.
• We do not refund prorated portions of an active subscription except where required by law.

We work hard to keep the Service running, but we provide it “as is.” We do not guarantee uninterrupted availability and we may perform maintenance with reasonable notice. We are not liable for downtime caused by circumstances beyond our reasonable control (cloud-provider outages, DNS failures, force majeure events).

• You may close your account at any time. The in-app account deletion in the mobile app, the “Delete account” control on the dashboard, or the steps at /account-deletion will all initiate deletion.
• We may suspend accounts that violate these Terms, with or without notice, depending on the severity of the violation.
• On termination by either party, sections that by their nature should survive (intellectual property, indemnity, limitation of liability, governing law) will survive.

We own the Service, the dashboard, the mobile app, the tracker code we publish, and all related branding. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable licence to use the Service during your subscription. You retain ownership of the data collected by your tracker and any content you upload.

To the maximum extent permitted by applicable law, the Service is provided without warranties of any kind, express or implied. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Our aggregate liability arising out of or in connection with these Terms or the Service will not exceed the greater of (a) the amounts paid by you for the Service in the twelve months preceding the event giving rise to the claim, or (b) USD 100. Neither party will be liable for indirect, incidental, consequential, or punitive damages, including lost profits, even if advised of the possibility of such damages.

You agree to indemnify and hold us harmless from any third-party claims arising from your installation of the tracker on a website you do not have the right to track, your failure to obtain required visitor consents, or your other breach of these Terms or applicable law.

We may update these Terms occasionally. The “Last updated” date at the top reflects the most recent revision. Material changes will be communicated through the dashboard and, where required, by email. Your continued use of the Service after the effective date of an update constitutes acceptance.

These Terms are governed by the laws of India, without regard to its conflict-of-law rules. Disputes will be resolved exclusively in the courts of Mumbai, India, except where mandatory law gives consumers the right to bring proceedings in their home jurisdiction.

Questions about these Terms: apps@crocentinternational.com.